Camping Central

Oztrail Family 10

Ask a Question about this Product

Jeremy: Hi there! A timely email. First Camping trip very happy, second trip - not so happy. Windy night - a pole smashed and a significant tear in the fly sheet - all happening at about 5:00 am. I will send you some photos. Is there a warranty on the pieces that are now damaged? If not how can I replace them? Please advice...

Camping Central: Hi Jeremy, Thanks for your email. Sorry about the problem you had. Unfortunately pole breakage in these circumstances are not covered under warranty. Any damage caused by factors outside OZtrail control (in this instance caused by wind) are not covered under warranty. The good news is pole repair kits can be bought for around $20 which will give you a number of poles. Not sure if the guy ropes were in use, but it's very important to make sure they are ALL being used.

Ask a question

Warranty to OZtrail Tent

OZtrail tents are warranted for a period of two years from date of purchase. The manufacturer agrees during the warranty period to repair any manufacturing defects in the product or, at its option, replace the product with another product or an equivalent product without cost to the owner for material or labour.

This warranty is subject to the original proof of purchase and the products being used in accordance with the instruction manual.
 
Important: This tent is to be assembled once before going camping to ensure that all parts are present and to become familiar with the assembly of the tent.

This warranty does not cover defects due to modification, accident, damage caused by vandalism, rusting, acts of nature or any other event beyond the control of the manufacturer.  Nor does this warranty cover scratching, scuffing, natural breakdown of materials that occur inevitably with extended use including Ultra Violet light damage and exhausted zippers or other cosmetic damage that may result from normal wear and tear. In addition, defects resulting from intentional damage, negligence or unreasonable use will void this warranty.

If the product is defective within the terms of this warranty, OZtrail will repair or replace defective parts at no cost to the purchaser.  Please note the shipping charges to and from the OZtrail warehouse or original place of purchase are not covered under warranty and are the responsibility of the purchaser.  OZtrail reserves the right to make substitutions to warranty claims if parts are unavailable or obsolete.

Your product is valuable and should be insured against loss or damage. During strong winds and storms collapse the tent flat onto the ground and seek refuge in your vehicle. Damage caused by storms and strong winds is not covered by warranty.

This warranty does not cover incidental expenses including property damage.

What is not covered by your warranty

OZtrail tents use waterproof and water repellent fabrics. However, with the addition of seams, zips and other desirable features a recreational tent will not be as waterproof as a car, house or other solid structures.

The following are common examples of how water can enter a tent:

Condensation - When warm moist air meets cooler air, condensation occurs. The tent/shelter fly forms an impermeable layer between the inside and outside conditions. The moisture inside the tent/shelter condenses on the fabric. Sometimes in cold conditions it appears that the fabric is leaking when in fact the cause is condensation. Condensation can be reduced if the tent/shelter is well ventilated.

Zips - All care is taken in the design to cover zips with rain flaps. At times wind driven rain could force water under the rain flaps and through the zips. To minimise this, make sure all doors and windows are closed with the rain flaps covering the zips.

Floor - If the ground is very wet or water pools under the floor, downward pressure of standing or kneeling on the floor could force water through the floor fabric. To prevent this, do not pitch the tent over hollows and make sure water drains away from the tent.

Structural Integrity - A perfectly pitched tent on perfectly flat ground is structurally strong and most waterproof. During prolonged periods of rain and wind it may be necessary to tighten guy lines and reset the tent pegs and attend to drainage around the tent. Sagging and incorrect pitching weakens the tent structure and could allow water to pool on the fly placing undue forces on the tent causing leaking and breakages.